RETURNS POLICY 

All sales are final, unless any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If the customer’s order is returned due to carrier error or an invalid address, Turtle Where will offer to reship the order. If their products arrive damaged or defective, your customer can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required.